Embarking on a new professional journey can be both thrilling and nerve-wracking for early career professionals. To support students and new grads as they kickstart their careers, it’s crucial that employers provide interns and entry-level hires with a solid foundation for success.
Effective onboarding plays a vital role in shaping the experiences of early career professionals, offering them the guidance, support, and resources they need to navigate their new roles with confidence. It sets the stage for their future growth, professional development, and overall job satisfaction. Organizations that prioritize onboarding understand that it needs to go far beyond a one-day or even week-long orientation program. A strong onboarding and training program creates a comprehensive and personalized experience that cultivates engagement, accelerates productivity, and fosters a sense of belonging from day one.
As part of our recent virtual conference for talent acquisition leaders and their teams, the REconference, we asked companies to share how they are rethinking early career recruitment and innovating their strategies around hiring and retaining intern and entry-level talent. In this article, we delve into how PURE Insurance, a purpose-driven, member-owned organization providing comprehensive property & casualty insurance in the high net worth market, has reimagined its onboarding and training process to better support early career hires.
About PURE Insurance’s Associate Member Advocate Training Program:
PURE Insurance’s Associate Member Advocate Training Program is a comprehensive six-week paid training program where new grads and Gen Z talent learn all about PURE Insurance, obtain their Property & Casualty Claims Adjuster license, and meet other trainees before beginning as Associate Member Advocates.
For PURE Insurance’s Associate Member Advocate Training Program role, each new hire is required to partake in a Trauma-Informed Care Insurance Professional training and workshop. In this training and workshop, new claims professionals learn more about the inner workings of the insurance industry which is, by nature, a trauma-adjacent industry. The training touches on how to assist individuals who might be experiencing a traumatic event, how to verbally and nonverbally communicate with them, how to ask the right investigative questions while still maintaining a sense of empathy, how to manage and recognize the effects of secondary trauma, and more.
This training was implemented as a way for claims professionals to better understand the trauma that members could be bringing to the table in a claims situation. By introducing this training, PURE Insurance has been able to better equip its claims teams with the tools and resources they need in order to better understand the breadth and depth of trauma, and change the way PURE Insurance approaches claims in order to maintain a high level of empathy, but also keep the claims process moving along. Everyone in PURE Insurance’s Claims Department is now required to undergo this training and receives a Trauma-Informed Care Insurance Professional Certification upon completing the 3-day training and workshop series.
PURE Insurance credits RippleMatch for building a strong pipeline of talent to fuel its innovative approach to onboarding and training. RippleMatch has allowed PURE Insurance to connect with the next generation of talent by aligning its key interests with that of the candidate. PURE Insurance strives to look for empathetic, passionate, intellectually curious team players that are energized by the idea of helping others during their time of need, and RippleMatch has matched the company with Gen Z talent who are great fits for their roles.
Onboarding holds significant importance for early career professionals as they navigate the transition from academia to the professional world. By reimagining the onboarding process, organizations like PURE Insurance are better equipped to support early career hires, unlocking their potential and driving organizational success. Plus, with recruiting software like RippleMatch to build engaged talent pipelines, companies can connect with the next generation of talent and ensure a successful onboarding experience that sets the stage for long-term growth and development.
Find more companies who are reimagining their strategies surrounding campus recruiting, DE&I, candidates experience, and employer branding by watching the sessions for REconference on-demand here.